We assess every delivery situation on an individual basis. If the delivery area is safe to keep the rose box, we will leave it there and follow up with a phone call to the customer. If we are unable to leave it at the residence, our next step is to try to leave it with a neighbor. If both these options are unavailable, we will call them to arrange a new delivery. However, delivery charges will apply and then second delivery will be done. You must provide the full and correct address, including buzzer number. If a wrong or incomplete address is provided, a second delivery charge will apply. Please note, our couriers do not call prior to delivery. Please ensure the recipient is home to receive items.
